Question 1

How much do repairs cost?

Nelson · Accepted Answer

The costs of shipping your product to our service center in Amsterdam.

A investigation fee of €49 euro for which we will investigate the entire product on the cause of defects.

After investigations are completed we will give you a quote with a cost and time estimate to repair the product. At this point you can agree or cancel.

Shipping the product back is free within The Netherlands but we charge a small UPS/DHL shipping fee for other countries.

Question 2

How does the process go?

Nelson · Accepted Answer

Fill in the repair request form on our repairs page.
If we accept your repair request, ship us your product.
Once it arrives we perform a diagnostic of the issue.
We will consult you beforehand to approve the repairs and costs.
After completing repairs and testing, we ship it back.

Question 3

Can you fix electric skateboards?

Nelson · Accepted Answer

Yes, it's what we do best! Our electric skateboard repair and maintenance team is equipped with parts for most brands. We can also assist in repairing a Do It Yourself project that you built yourself. We also create custom batteries for these projects.

We are the official repair centre for brands like Boosted Boards and Enertion.

If you want a cost estimate, fill in the form on our repairs page.

Question 4

Where do I ship my item?

Nelson · Accepted Answer

Please make sure you have filled a repair request. If your request for repair has been approved you will receive instructions to ship your product to one of the addresses below:

Fatdaddy Amsterdam (repairs)
Street: Kropaarstraat 1B
Postcode: 1032LA
City: Amsterdam
Country: Netherlands

Fatdaddy Denmark (repairs)
Street: Vestergade 1
Postcode: 8000
City: Aarhus
Country: Denmark

Made sure you write on the package slip that this includes an item that is going to be repaired.

Question 5

Where do i find my UPS tracking code?

Nelson · Accepted Answer

You can find your trackingcode by going to your Orders dashboard and clicking on the specific order. The UPS codes will be under Shipment Tracking Details. See the picture below.

Question 6

Shipping days

Tyler · Accepted Answer

Packages are shipped every Tuesday from our warehouse. See how long it takes to deliver to your country here.

Question 7

I did not receive a track & trace code?

Nelson · Accepted Answer

If you did receive a track & trace code, please contact support with your order number. You can also login to your account and see the tracking code under My Orders after you log in.

Question 8

What if I want to send it back?

Tyler · Accepted Answer

No problem. If you’re not completely in love, let us know and send it back to us. We do have some rules on returns. For more details, check out our handy Returns & exchanges page.

Question 9

Can I pick up my order in a Fatdaddy store?

Tyler · Accepted Answer

You certainly can! Just select “Pick up in Fatdaddy store” at checkout and choose the most convenient store location for you. You’ll receive an email as soon as your order is ready to pick up – just remember to bring your ID, so we know it’s you.

Question 10

Do i have to pay extra duty and tax?

Tyler · Accepted Answer

Since we are a EU registered company we pay all import and VAT duties for you in advance. This only applies to country's within the EU.

Question 11

How much does shipping cost?

Tyler · Accepted Answer

Buying something online with Fatdaddy should be just as hassle-free as possible. Enter your address in your cart, or at checkout to calculate the shipping costs.

You can combined multiple items into one shipment, the price will not change and is for the total shipping lot, not per item. If we ship multiple boxes you will also receive multiple track&trace codes.

Question 12

Do you ship to my country?

Tyler · Accepted Answer

We ship to every EU and a few US locations* though direct, secure and insured shipping.

If you country is not listed during checkout you get the option to 'ship it yourself' this means that you will arrange pickup and shipment of your order from the Fatdaddy warehouse to the destination. When your order ready to be picked up you get an email with all the pickup details, the shipping agent needs to sign a document when they pick it up. This shipping methode is for your own expense, own liability and has a restock fee of 10%.

You can check the estimated shipping time for orders on this page or on the checkout page. All accessories ship within 48 hours. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door or to one of our stores. We work with international shipping partners to get your order to you as soon as possible, but delivery times vary depending on where you order from.

[table id=1 /]

*We ship to certain area's in the US. Want to know more about shipping to your US address send us an email.

Question 13

Transfer of ownership

Tyler · Accepted Answer

[gravityform id="15" title="true" description="true" ajax="true"]

Question 14

Safety and Compliance

Tyler · Accepted Answer

Before purchasing your desired product, we highly recommend that you check your country's specific laws and local regulations regarding the use of this item. You are responsible for complying with all applicable laws and regulations and Fatdaddy waives all liability regarding your use of an product bought with us.

Question 15

Can I test out products at your store?

Nelson · Accepted Answer

Yes you can! Want to try before you buy to get a feel for it? Book a test drive at one of our stores by going to the product page and clicking 'Book a test drive' and fill out the form.

Question 16

Where are your stores located?

Nelson · Accepted Answer

Our stores are located in the Netherlands, Germany, Denmark and Croatia. See all address details on our stores page.

Question 17

What is Fatdaddy?

Nelson · Accepted Answer

Fatdaddy is the biggest electric mobility shop in Europe.

The idea for our company started at the end of 2017 when we, a group of friends, worked on a Do It Yourself skateboard project.

While we are a small operation, years of experience in the boarding and tech industry has allowed us to operate extremely efficiently keeping costs down for our customers.

Question 18

VAT-free orders

Tyler · Accepted Answer

If you own or buy as a business inside the European Union you can add you VAT number during checkout which (when valid with the destination country) will automatically deducts the vat from your total amount.

VAT numbers will be check with the VIES database which is build buy idiots. If you know that your VAT number is correct and it says it's not try again later, computer says nooooo.

Question 19

Can I change my order after I paid?

Nelson · Accepted Answer

It is only possible to change your order if it has not been shipped yet. Please contact support as soon as possible. The sooner you’re able to let us know about any changes you’d like to make, the more likely we will be able to accommodate any requests.

Question 20

Will my order arrive ready to ride?

Nelson · Accepted Answer

Pretty much, yes! All you'll need to do is unpack the order and mount the accessoires. Don't worry, you won't have to be a mechanic to do it – we include all the instructions and tools you need to get rolling. Our team is always available to help via email, web chat, and social media!

Ebikes and e-scooters might need some small assemblage upon arrival.

Question 21

Return policy batteries

Tyler · Accepted Answer

Batteries are excluded from our return policy if the original package has been opened or damaged. Batteries can only be returned if you contact Fatdaddy before you send the battery pack back.

Question 22

Transfer of ownership

Tyler · Accepted Answer

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Question 23

What is the return address?

Nelson · Accepted Answer

Returning products? Make sure they are packed properly and safe.

Fatdaddy Amsterdam
Street: Kropaarstraat 1-B
Postcode: 1032LA
City: Amsterdam
Country: The Netherlands

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Question 24

What if I want to return my order?

Nelson · Accepted Answer

If you are not entirely satisfied with your purchase, we’re here to help. Sadly we cannot take back used products, so make sure you don't unpack or ride it.

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, products must be unused and in the same condition that you received them. The product must be in the original unopened packaging. There will be a restocking fee of 10% applied to any order that returns items that include electronics.

Question 25

Buying at our stores as a non-European tourist

Tyler · Accepted Answer

We do not offer vat-free shopping for non-EU citizens that are returning to their home country. You can however buy a product in one of our stores and get the VAT back at most airports.

Question 26

Is the price including VAT and import

Tyler · Accepted Answer

Yes, the advertised price on our website's and in our stores are including VAT and import charges for deliveries in the EU. We pay for the charges when the product comes first in our warehouse in Amsterdam.

Question 27

Can I buy with monthly payments?

Tyler · Accepted Answer

Yes you can! We worked hard to get this to work and we are adding new countries as fast as wel can.

We understand that purchasing an electric bike or electric skateboard is a significant financial investment! We have partnered with Klarna to make the commitment easy by offering flexible finance options to suit any budget.

Right now we provide monthly payment to residents of the following countries:

The Netherlands
Austria
Finland
Germany
Denmark

The Netherlands
Austria
Finland
Germany
Denmark

Question 28

How much do repairs cost?

Nelson · Accepted Answer

The costs of shipping your product to our service center in Amsterdam.

A investigation fee of €49 euro for which we will investigate the entire product on the cause of defects.

After investigations are completed we will give you a quote with a cost and time estimate to repair the product. At this point you can agree or cancel.

Shipping the product back is free within The Netherlands but we charge a small UPS/DHL shipping fee for other countries.

Question 29

How does the process go?

Nelson · Accepted Answer

Fill in the repair request form on our repairs page.
If we accept your repair request, ship us your product.
Once it arrives we perform a diagnostic of the issue.
We will consult you beforehand to approve the repairs and costs.
After completing repairs and testing, we ship it back.

Question 30

Can you fix electric skateboards?

Nelson · Accepted Answer

Yes, it's what we do best! Our electric skateboard repair and maintenance team is equipped with parts for most brands. We can also assist in repairing a Do It Yourself project that you built yourself. We also create custom batteries for these projects.

We are the official repair centre for brands like Boosted Boards and Enertion.

If you want a cost estimate, fill in the form on our repairs page.

Question 31

Where do I ship my item?

Nelson · Accepted Answer

Please make sure you have filled a repair request. If your request for repair has been approved you will receive instructions to ship your product to one of the addresses below:

Fatdaddy Amsterdam (repairs)
Street: Kropaarstraat 1B
Postcode: 1032LA
City: Amsterdam
Country: Netherlands

Fatdaddy Denmark (repairs)
Street: Vestergade 1
Postcode: 8000
City: Aarhus
Country: Denmark

Made sure you write on the package slip that this includes an item that is going to be repaired.

Question 32

Where do i find my UPS tracking code?

Nelson · Accepted Answer

You can find your trackingcode by going to your Orders dashboard and clicking on the specific order. The UPS codes will be under Shipment Tracking Details. See the picture below.

Question 33

Shipping days

Tyler · Accepted Answer

Packages are shipped every Tuesday from our warehouse. See how long it takes to deliver to your country here.

Question 34

I did not receive a track & trace code?

Nelson · Accepted Answer

If you did receive a track & trace code, please contact support with your order number. You can also login to your account and see the tracking code under My Orders after you log in.

Question 35

What if I want to send it back?

Tyler · Accepted Answer

No problem. If you’re not completely in love, let us know and send it back to us. We do have some rules on returns. For more details, check out our handy Returns & exchanges page.

Question 36

Can I pick up my order in a Fatdaddy store?

Tyler · Accepted Answer

You certainly can! Just select “Pick up in Fatdaddy store” at checkout and choose the most convenient store location for you. You’ll receive an email as soon as your order is ready to pick up – just remember to bring your ID, so we know it’s you.

Question 37

Do i have to pay extra duty and tax?

Tyler · Accepted Answer

Since we are a EU registered company we pay all import and VAT duties for you in advance. This only applies to country's within the EU.

Question 38

How much does shipping cost?

Tyler · Accepted Answer

Buying something online with Fatdaddy should be just as hassle-free as possible. Enter your address in your cart, or at checkout to calculate the shipping costs.

You can combined multiple items into one shipment, the price will not change and is for the total shipping lot, not per item. If we ship multiple boxes you will also receive multiple track&trace codes.

Question 39

Do you ship to my country?

Tyler · Accepted Answer

We ship to every EU and a few US locations* though direct, secure and insured shipping.

If you country is not listed during checkout you get the option to 'ship it yourself' this means that you will arrange pickup and shipment of your order from the Fatdaddy warehouse to the destination. When your order ready to be picked up you get an email with all the pickup details, the shipping agent needs to sign a document when they pick it up. This shipping methode is for your own expense, own liability and has a restock fee of 10%.

You can check the estimated shipping time for orders on this page or on the checkout page. All accessories ship within 48 hours. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door or to one of our stores. We work with international shipping partners to get your order to you as soon as possible, but delivery times vary depending on where you order from.

[table id=1 /]

*We ship to certain area's in the US. Want to know more about shipping to your US address send us an email.

Question 40

Transfer of ownership

Tyler · Accepted Answer

[gravityform id="15" title="true" description="true" ajax="true"]

Question 41

Safety and Compliance

Tyler · Accepted Answer

Before purchasing your desired product, we highly recommend that you check your country's specific laws and local regulations regarding the use of this item. You are responsible for complying with all applicable laws and regulations and Fatdaddy waives all liability regarding your use of an product bought with us.

Question 42

Can I test out products at your store?

Nelson · Accepted Answer

Yes you can! Want to try before you buy to get a feel for it? Book a test drive at one of our stores by going to the product page and clicking 'Book a test drive' and fill out the form.

Question 43

Where are your stores located?

Nelson · Accepted Answer

Our stores are located in the Netherlands, Germany, Denmark and Croatia. See all address details on our stores page.

Question 44

What is Fatdaddy?

Nelson · Accepted Answer

Fatdaddy is the biggest electric mobility shop in Europe.

The idea for our company started at the end of 2017 when we, a group of friends, worked on a Do It Yourself skateboard project.

While we are a small operation, years of experience in the boarding and tech industry has allowed us to operate extremely efficiently keeping costs down for our customers.

Question 45

VAT-free orders

Tyler · Accepted Answer

If you own or buy as a business inside the European Union you can add you VAT number during checkout which (when valid with the destination country) will automatically deducts the vat from your total amount.

VAT numbers will be check with the VIES database which is build buy idiots. If you know that your VAT number is correct and it says it's not try again later, computer says nooooo.

Question 46

Can I change my order after I paid?

Nelson · Accepted Answer

It is only possible to change your order if it has not been shipped yet. Please contact support as soon as possible. The sooner you’re able to let us know about any changes you’d like to make, the more likely we will be able to accommodate any requests.

Question 47

Will my order arrive ready to ride?

Nelson · Accepted Answer

Pretty much, yes! All you'll need to do is unpack the order and mount the accessoires. Don't worry, you won't have to be a mechanic to do it – we include all the instructions and tools you need to get rolling. Our team is always available to help via email, web chat, and social media!

Ebikes and e-scooters might need some small assemblage upon arrival.

Question 48

Return policy batteries

Tyler · Accepted Answer

Batteries are excluded from our return policy if the original package has been opened or damaged. Batteries can only be returned if you contact Fatdaddy before you send the battery pack back.

Question 49

Transfer of ownership

Tyler · Accepted Answer

[gravityform id="15" title="true" description="true" ajax="true"]

Question 50

What is the return address?

Nelson · Accepted Answer

Returning products? Make sure they are packed properly and safe.

Fatdaddy Amsterdam
Street: Kropaarstraat 1-B
Postcode: 1032LA
City: Amsterdam
Country: The Netherlands

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Question 51

What if I want to return my order?

Nelson · Accepted Answer

If you are not entirely satisfied with your purchase, we’re here to help. Sadly we cannot take back used products, so make sure you don't unpack or ride it.

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, products must be unused and in the same condition that you received them. The product must be in the original unopened packaging. There will be a restocking fee of 10% applied to any order that returns items that include electronics.

Question 52

Buying at our stores as a non-European tourist

Tyler · Accepted Answer

We do not offer vat-free shopping for non-EU citizens that are returning to their home country. You can however buy a product in one of our stores and get the VAT back at most airports.

Question 53

Is the price including VAT and import

Tyler · Accepted Answer

Yes, the advertised price on our website's and in our stores are including VAT and import charges for deliveries in the EU. We pay for the charges when the product comes first in our warehouse in Amsterdam.

Question 54

Can I buy with monthly payments?

Tyler · Accepted Answer

Yes you can! We worked hard to get this to work and we are adding new countries as fast as wel can.

We understand that purchasing an electric bike or electric skateboard is a significant financial investment! We have partnered with Klarna to make the commitment easy by offering flexible finance options to suit any budget.

Right now we provide monthly payment to residents of the following countries:

The Netherlands
Austria
Finland
Germany
Denmark

The Netherlands
Austria
Finland
Germany
Denmark

Range	0-20km, 20-40km, 40+ km
Speed	0-25 km/h, 25-35 km/h, 35+ km/h
Warranty	2 years, Carry in
Suspension	Yes
Detachable Battery	No
Motor	Both
Version	42Ah, 45Ah

Country	Days delivery after shipping	Shipper
Belgium	2	PostNL
Bulgaria	4	UPS
Denmark	3	DHL
Germany	2	DHL
Estland	5	UPS
Finland	4	DHL
France	3	PostNL
Greece	4	UPS
Ireland	4	UPS
Iceland	6	PostNL
Italy	4	UPS
Croatia	4	DHL
Letland	4	UPS
Lithuania	4	UPS
Luxembourg	3	PostNL
Malta	6	UPS
Netherlands	2	PostNL
Norway	4	PostNL
Austria	5	UPS
Poland	4	DHL
Portugal	4	DHL
Romania	4	UPS
Sweden	3	DHL
Slovakia	5	UPS
Switzerland	4	UPS
Spain	4	UPS
Czech	4	DHL
Hungary	4	DHL
United Kingdom	4	PostNL
Cyprus	5	UPS

Dualtron X 2 UP 72V

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Contact support

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Drop by in one of our stores

Repairs

Repairs

How much do repairs cost?

How does the process go?

Can you fix electric skateboards?

Where do I ship my item?

Shipping

Shipping

Where do i find my UPS tracking code?

Shipping days

I did not receive a track & trace code?

What if I want to send it back?

Can I pick up my order in a Fatdaddy store?

Do i have to pay extra duty and tax?

How much does shipping cost?

Do you ship to my country?

General

Fatdaddy

Transfer of ownership

Safety and Compliance

Can I test out products at your store?

Where are your stores located?

What is Fatdaddy?

Orders

Orders

VAT-free orders

Can I change my order after I paid?

Will my order arrive ready to ride?

Refunds & returns

Returns & Refunds

Return policy batteries

Transfer of ownership

What is the return address?

What if I want to return my order?

Payments

Payments

Buying at our stores as a non-European tourist

Is the price including VAT and import

Can I buy with monthly payments?

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