Returns & Refunds
Returns and Refunds
If you are not entirely satisfied with your purchase, we’re here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original unopened packaging. Your package needs to include the receipt or proof of purchase. There will be a restocking fee of 10% applied to any order that returns items that include electronics.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will refund your money within 30 days. Some payment methodes charge a payment fee, this fee is non-refundable.
See a list of shipping providers per country here.
You are initially responsible for the shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund!
Our products are covered by manufacturer’s warranty that covers defects in workmanship and material. This does not cover damage caused by abuse, misuse, negligence, accident, or riding in water. For warranty length see each product. All board and booster batteries have a warranty length of 6 months.
You can cancel your order until we created a shipping label. Payments done through Creditcard pay a 3% cancellation fee, all other payment methods do not pay any cancellation fees.
If you have any questions on how to return your item to us, contact us.