If you did receive a track & trace code, please contact support with your order number.

No problem. If you’re not completely in love, let us know and send it back to us. For more info, check out our handy Returns & exchanges page.

You certainly can! Just select “Pick up in Fatdaddy store” at checkout and choose the most convenient store location for you. You’ll receive an email as soon as your order is ready to pick up – just remember to bring your ID, so we know it’s you.

Since we are a EU registered company we pay all import and VAT duties for you in advance. Although there might be a small extra fee added by the forwarder but this only happens when you live on an island where you can only come with a jetski.

Buying something online with Fatdaddy should be just as hassle-free as picking one up in one of our stores. We ship all products straight to you, for a small charge whatsoever. You can combined multiple items into one shipment, the price will not change and is for the total shipping lot, not per item like our competitors.

We ship to every EU and a few US locations* though direct, secure and insured shipping.

When you order at Fatdaddy, we ship it straight to your door, for a small fee, so you can get riding right away.

You can check the estimated shipping time for orders on this page or on the checkout page. All accessories ship within 48 hours. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door or to one of our stores. We work with international shipping partners to get your order to you as soon as possible, but delivery times vary depending on where you order from.

*We ship to certain area’s in the US. Want to know more about shipping to your US address send us an email.