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Gear Geeks

Our Gear Geeks are available everyday from 09:00 to 19:00 GMT +1 through email or chat!

Our stores

Netherlands: Vijzelgracht 7, Amsterdam
Denmark: Vestergade 41, Aarhus
Croatia: Kutinska lipa 82, Zagreb

Frequently Asked Questions

We have sorted the most frequently asked questions in the topics below. Find out all details about how we handle orders, shipping, warranty and returns.

If you can't find the answer your looking for, feel free to contact us! Our Gear Geeks are available everyday from 09:00 to 19:00 GMT +1 through email and chat.

Fatdaddy

Fatdaddy

Before purchasing your desired product, we highly recommend that you check your country’s specific laws and local regulations regarding the use of this item. You are responsible for complying with all applicable laws and regulations and Fatdaddy waives all liability regarding your use of an product bought with us.
Category: Fatdaddy

Yes you can! Want to try before you buy to get a feel for it? Book a test drive at one of our stores by going to the product page and clicking ‘Book a test drive’ and fill out the form.

Category: Fatdaddy

Our stores are located in the Netherlands, Denmark and Croatia. See all address details on our stores page.

Category: Fatdaddy

Fatdaddy is the biggest electric mobility shop in Europe.

The idea for our company started at the end of 2017 when we, a group of friends, worked on a Do It Yourself skateboard project.

While we are a small operation, years of experience in the boarding and tech industry has allowed us to operate extremely efficiently keeping costs down for our customers.

Category: Fatdaddy

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Repairs

Repairs

  1. Fill in the repair request form on our repairs page.
  2. If we accept your repair request, ship us your product.
  3. Once it arrives we perform a diagnostic of the issue.
  4. We will consult you beforehand to approve the repairs.
  5. After completing repairs and testing, we ship it back.
Category: Repairs

Our electric skateboard repair and maintenance team is equipped with parts for almost every board ever produced. We also build special batteries and are able to assist you in building your own DIY-eboard (Do It Yourself Electric Skateboard).

We are the official repair centre for Boosted Boards, Evolve and Enertion.

If you want a quote, fill in the form on our repairs page.

Category: Repairs

Please make sure you have filled a repair request here. If your request for repairs has been approved you can ship your product to the address below:

Fatdaddy Amsterdam (repairs)
Street: Vijzelgracht 7
Postcode: 1017HM
City: Amsterdam
Country: The Netherlands

Made sure you write on the package slip that this includes an item that is going to be repaired. Investigating will cost 49 euro’s and will be invoiced before sending the item back, shipping is free in The Netherlands but we charge a fee for other countries.

Category: Repairs

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Warranty

Warranty

The Fatdaddy Extended Plan is an additional service that we offer for electric skateboards, electric bikes and other products that are used on the daily. You can select the plan on the product page or during checkout. 

We give great service by default but with our Extended Service you will get even more! Our Extended Service is a customer made service that is only provided by Fatdaddy stores or Fatdaddy Partners. 

Electric Skateboard Extended Service – This service is tailor made for electric skateboards, the accessories and can only be bought during your initial purchase. With our Extended Service you get a bunch of extra’s like a free loaner you can use during repairs (pickup in our stores), you will never have to pay for parts during a repair, and we ship back your repair to every location in the EU for free! So don’t waste your time on jibba-jabba during a repair, with this small add-on you know that you are set for even greater customer service. 

Category: Warranty

The warranty covers the original purchaser from any defects in material or workmanship under normal use for six months from the date of invoice.

Warranty parts will be provided free of charge with free shipping to all original purchasers in the EU. Original purchasers outside the EU will be provided warranty parts free of charge, if covered under warranty, but they will have to pay shipping.

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance. Please refer to your manual for additional examples of uses not covered under warranty.

Read more details on our Warranty page.

Category: Warranty

Your warranty period is valid for six months from the date of the original purchase from Fatdaddy and is valid provided the product is only used in accordance with published guidelines from Fatdaddy for the product, including the product’s user manuals and technical specifications.

Category: Warranty

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Returns & Refunds

Returns & Refunds

Returning products? Make sure they are packed properly and safe.

Fatdaddy Amsterdam
Street: Vijzelgracht 7
Postcode: 1017HM
City: Amsterdam
Country: The Netherlands

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are not entirely satisfied with your purchase, we’re here to help. Sadly we cannot take back used products, so make sure you don’t unpack or ride it.

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, products must be unused and in the same condition that you received them. The product must be in the original unopened packaging. There will be a restocking fee applied to any order that include electronics.

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Orders

Orders

It is only possible to change your order if it has not been shipped yet. Please contact support as soon as possible. The sooner you’re able to let us know about any changes you’d like to make, the more likely we will be able to accommodate any requests.

Category: Orders

Pretty much, yes! All you’ll need to do is unpack the order and mount the accessoires. Don’t worry, you won’t have to be a mechanic to do it – we include all the instructions and tools you need to get rolling. Our team is always available to help via email, web chat, and social media!

Ebikes and e-scooters might need some small assemblage upon arrival.

Category: Orders

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Shipping

Shipping

If you did receive a track & trace code, please contact support with your order number.

Category: Shipping

No problem. If you’re not completely in love, let us know and send it back to us. For more info, check out our handy Returns & exchanges page.

Category: Shipping

You certainly can! Just select “Pick up in Fatdaddy store” at checkout and choose the most convenient store location for you. You’ll receive an email as soon as your order is ready to pick up – just remember to bring your ID, so we know it’s you.

Category: Shipping

Since we are a EU registered company we pay all import and VAT duties for you in advance. Although there might be a small extra fee added by the forwarder but this only happens when you live on an island where you can only come with a jetski.

Category: Shipping

Buying something online with Fatdaddy should be just as hassle-free as picking one up in one of our stores. We ship all products straight to you, for a small charge whatsoever. You can combined multiple items into one shipment, the price will not change and is for the total shipping lot, not per item like our competitors.

Category: Shipping

We ship to every EU and a few US locations* though direct, secure and insured shipping.

When you order at Fatdaddy, we ship it straight to your door, for a small fee, so you can get riding right away.

You can check the estimated shipping time for orders on this page or on the checkout page. All accessories ship within 48 hours. When your order leaves our warehouse, you’ll receive an email with a tracking number – you can use this to follow your order’s journey to your door or to one of our stores. We work with international shipping partners to get your order to you as soon as possible, but delivery times vary depending on where you order from.

CountryDays to shipShipper
Belgium2PostNL
Burglary4UPS
Denmark3DHL
Germany 2DHL
Estland5UPS
Finland 4DHL
France3PostNL
Greece4UPS
Ireland4UPS
Iceland6PostNL
Italy 4UPS
Croatia4DHL
Letland4UPS
Lithuania 4UPS
Luxembourg3PostNL
Malta6UPS
Netherlands 2PostNL
Norway4PostNL
Austria 5UPS
Poland4DHL
Portugal 4DHL
Romania4UPS
Sweden3DHL
Slovakia 5UPS
Switzerland 4UPS
Spain4UPS
Czech4DHL
Hungary 4DHL
United Kingdom4PostNL
Cyprus 5UPS

*We ship to certain area’s in the US. Want to know more about shipping to your US address send us an email.

Category: Shipping

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TOP

Our Brands

  • Mellow Boards
  • Evolve Electric Skateboards
  • Yuneec
  • Elwing Boards
  • Inboard
  • Onewheel
  • Enertion
  • Coast Cycles
  • Segway
  • Linky
  • Ionic Flux
  • Flatland 3D
  • DTV
  • Cooper Bikes
  • WATT bikes
  • Boosted Boards
  • TSG
  • Atom
  • Fatdaddy
  • Vee Tire Co.
  • Triple 8
  • Analog Motion
  • 8Bitdo
  • Orangatang
  • ABUS
  • Meural
  • Xiaomi / Mi
  • AER Electric
  • Lazyrolling