Get the bike ready for maintenance. Turn off the bike, remove the battery, and press POWER button to discharge remaining power.
Locate the motor cable connector. Trace the cable from the motor at the rear wheel to the connector.
Unplug the motor connector. Pull each side of the connector directly apart, without twisting, and unplug.
Inspect the inside of the connector. If you notice any moisture, dirt, or damage, take photos and contact Product Support for help.
Reconnect the motor connector. If the connector looks clean and normal, align the internal notches and pins (and external arrows) and press each side directly together, without twisting, and reconnect.
Reinstall the battery and turn the battery to the “On, Locked” position.
Test the throttle. Mount the bike onto a bike maintenance stand (or have a friend hold the bike on the kickstand so the rear wheel is off the ground) and turn ON the bike.
Turn OFF the bike. Remove the bike from the bike stand.
Perform a “rollback test.” Turn ON the bike, and immediately (once the LCD Display turns on), roll the bike backwards while twisting the throttle quickly and gently on and off. See if the motor will apply any power to the wheel. Make note of the results.
If this doesn’t help please contact our support so our electric bike mechanics can check out what the problem is.