Since Fatdaddy is Boosted’s retailer for Europe and we also manage repair and service for European riders, we want to make sure that you do not have to worry about anything. Both Boosted and Fatdaddy will still have you covered now and in the future.
Today Boosted Boards CEO Jeff Russakow published an open message to the Boosted Boards Community on their blog.
In this post Jeff writes about the future of Boosted and what the company is going through right now. The news made our inbox explode with worried customers. But also created a lot of rumours, fear and gossip on the internet.
Let’s start with laying off a lot of Boosted staff, it is extremely sad to have to let go of colleagues that put in hard work and share the passion. But it is a healthy decision to keep the company alive in their current situation. It’s a hard decision and something that I have been through with my company as well.
The reason behind these troubles is the US-China trade war. To get Boosted products into the United States, Boosted had to pay a significant higher import tax as the US-China trade war added a 25% tariff. This financial burden was too high for Boosted and they could not keep up with the costs of running a business.
When you design, produce and distribute a new product you need to research, develop and ship it. The first two went perfectly until they wanted to get their scooters and other products shipped to their warehouses and retailers.
The future of Boosted will definitely be different, but positive. Boosted is working on overcoming the tariff war, they already have an approval for the exclusion of electric skateboards from the heavy tariff (link). They will probably also get access to their extra tariff payments that the US government is slowly paying back. I am sure the company will get back on its feet. We as a community need to give them a little time.
What this means for Boosted customers is a delay in delivery of their orders and a delay in customer service for a little while.
Until they recover I want you to know that Fatdaddy as a Boosted Service Center and the Nr.1 Boosted retailer in Europe will keep on supporting Boosted products, Boosted repairs and will answer all your Boosted questions as much as possible. Tough times but we are willing to carry this burden.
If you have any concerns please do not hesitate and contact Fatdaddy. Our team is ready answer all your burning questions and support these awesome products.
Tijl, CEO Fatdaddy
Update 7 March 2020:
There are illegal vendors that are selling after market Boosted parts. I want to urge that you do not purchase these parts but only genuine Boosted Parts from Boosted Certified sellers. The after market motors are proven to be unstable, unreliable and have a tendency to fail during intensive use. There is also a chance that the parts will not be recognised by the software in your board and you end up with useless motors.
Update 19 March 2020:
After negotiations with Boosted Fatdaddy was able to secure enough stock to keep our service centers running for a long time. If you have a Boosted Board that needs servicing contact our service center. You can also buy Boosted Parts online through our webshop.
Update 20 March 2020:
According to Lime:
All IP’s and AR’s seem to have been bought by Lime (the scooter sharing company). This opens up new possibilities and long term securities. Lime has no intention to move into the B2C market.
Update 17 April:
Boosted co-founder Sanjay shared the news of Lime on Reddit.
“Lime has purchased all the assets and IP of the company. As far as I can tell, this includes design files, software and code, diagnostics, parts, and test equipment.”
“Lime also appears to be in possession of everything at Boosted’s headquarters in Mountain View, including access to the building. I know that some Boosted team members have been trying unsuccessfully to service and send boards back to customers for weeks.”
Update 25 April:
The Boosted APP in the App store and Google Play are outdated and we suggest to not update you board because some riders are only able to ride slow and medium mode afterwards.
Update 27 April:
GOOD NEWS FOR US CUSTOMERS!
The inventory stuck at JIT (Boosted’s warehouse) was sold to Last Mile SF, they are selling the old stock from Boosted which they sell with a very limited warranty on their website Boosted USA.
Update 13 May:
We are close to getting new parts to our European warehouse.
Fatdaddy and Boosted Repairs
Fatdaddy will continue to do our best to repair and maintain Boosted skateboards.
Since Fatdaddy is Boosted’s retailer for Europe and we also manage repair and service for European riders, we want to make sure that you do not have to worry. Fatdaddy will still have you covered now and in the future.
Please do not bombard us with questions and part requests just yet. Keep an eye on our social media or enter your e-mail below to be alerted on our plans.