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Accessories & partsUpdate: We have all parts available until stock sells out. View all products here.
Since Fatdaddy is Boosted’s retailer for Europe and we also manage repair and service for European riders, we want to make sure that you do not have to worry about anything. Both Boosted and Fatdaddy will still have you covered now and in the future.
Today Boosted Boards CEO Jeff Russakow published an open message to the Boosted Boards Community on their blog.
In this post Jeff writes about the future of Boosted and what the company is going through right now. The news made our inbox explode with worried customers. But also created a lot of rumours, fear and gossip on the internet.
Let’s start with laying off a lot of Boosted staff, it is extremely sad to have to let go of colleagues that put in hard work and share the passion. But it is a healthy decision to keep the company alive in their current situation. It’s a hard decision and something that I have been through with my company as well.
The reason behind these troubles is the US-China trade war. To get Boosted products into the United States, Boosted had to pay a significant higher import tax as the US-China trade war added a 25% tariff. This financial burden was too high for Boosted and they could not keep up with the costs of running a business.
When you design, produce and distribute a new product you need to research, develop and ship it. The first two went perfectly until they wanted to get their scooters and other products shipped to their warehouses and retailers.
The future of Boosted will definitely be different, but positive. Boosted is working on overcoming the tariff war, they already have an approval for the exclusion of electric skateboards from the heavy tariff (link). They will probably also get access to their extra tariff payments that the US government is slowly paying back. I am sure the company will get back on its feet. We as a community need to give them a little time.
What this means for Boosted customers is a delay in delivery of their orders and a delay in customer service for a little while.
Until they recover I want you to know that Fatdaddy as a Boosted Service Center and the Nr.1 Boosted retailer in Europe will keep on supporting Boosted products, Boosted repairs and will answer all your Boosted questions as much as possible. Tough times but we are willing to carry this burden.
If you have any concerns please do not hesitate and contact Fatdaddy. Our team is ready answer all your burning questions and support these awesome products.
Tijl, CEO Fatdaddy
ridefatdaddy.com
Update 7 March 2020:
There are illegal vendors that are selling after market Boosted parts. I want to urge that you do not purchase these parts but only genuine Boosted Parts from Boosted Certified sellers. The after market motors are proven to be unstable, unreliable and have a tendency to fail during intensive use. There is also a chance that the parts will not be recognised by the software in your board and you end up with useless motors.
Update 19 March 2020:
After negotiations with Boosted Fatdaddy was able to secure enough stock to keep our service centers running for a long time. If you have a Boosted Board that needs servicing contact our service center. You can also buy Boosted Parts online through our webshop.
Update 20 March 2020:
According to Lime:
All IP’s and AR’s seem to have been bought by Lime (the scooter sharing company). This opens up new possibilities and long term securities. Lime has no intention to move into the B2C market.
Update 17 April:
Boosted co-founder Sanjay shared the news of Lime on Reddit.
“Lime has purchased all the assets and IP of the company. As far as I can tell, this includes design files, software and code, diagnostics, parts, and test equipment.”
“Lime also appears to be in possession of everything at Boosted’s headquarters in Mountain View, including access to the building. I know that some Boosted team members have been trying unsuccessfully to service and send boards back to customers for weeks.”
Update 25 April:
The Boosted APP in the App store and Google Play are outdated and we suggest to not update you board because some riders are only able to ride slow and medium mode afterwards.
Update 27 April:
GOOD NEWS FOR US CUSTOMERS!
The inventory stuck at JIT (Boosted’s warehouse) was sold to Last Mile SF, they are selling the old stock from Boosted which they sell with a very limited warranty on their website Boosted USA.
Update 13 May:
We are close to getting new parts to our European warehouse.
Fatdaddy and Boosted Repairs
Fatdaddy will continue to do our best to repair and maintain Boosted skateboards.
Since Fatdaddy is Boosted’s retailer for Europe and we also manage repair and service for European riders, we want to make sure that you do not have to worry. Fatdaddy will still have you covered now and in the future.
Please do not bombard us with questions and part requests just yet. Keep an eye on our social media or enter your e-mail below to be alerted on our plans.
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Bought my board in December have only put 9.7 miles on it, and the battery has gone completely. Doing the 3 red light flashing.
What do I do
Is the warranty valid and we’re do I send it. Live in the USA.
Ollie
Hi Ollie, dang! That’s a board that is in mint condition probably. I hate to break it with you but the Boosted Warranty Claims will not be processed by Boosted anymore. You can always buy some spare parts on our website to fix the battery issue, but seeing the type of error you probably have to replace the battery.
Tyler
Sorry I meant if there is an ETA on a new incoming shipment of 105s (or even beams) if that’s even possible?
Many thanks,
Filip
Any chance you will sell 105s and beams again soon?
Yes, there is a shipment incoming.
Any outlook on an ETA? I did sign up for each product’s email alert.
Just wondering how far we are out.
Many thanks,
Filip
Hi Filip, we are already on full speed. Our service center has been fixing Boosted Boards for the last couple of weeks. To not overflow the service center we let people send their boards to us in small batches. You’ll get an email when your number is up!
I am in the same boat, except I sent my entire board in with remote and power supply. Boosted last responded saying they received it on February 19th. Do you or will you have any connection with what service tickets were open at the Boosted warehouse in Mountain View? At this point, I’d rather have the board back without repairs completed. Please let me know if you have access to their open service tickets and if you can help… Thank you.
Are there any alternatives for non-EU customers to avoid lengthy shipping costs?
Hello Scott,
We do not have a US service center at this moment but we are working on setting up shop state side. If you sign up for our newsletter we will update you as soon as we have some positive Boosted news.
Tyler
Hello I sent in my battery to Boosted for warranty repair in February, during the time it was supposed to be repaired boosted went out of business, and never sent my battery back. What options do you have for customers in this situation? I know I am not alone.
Hello Ryan, did you send your board to our service center or the one in the US? If you’ve send it to us we will try and fix it with the parts we have left. If you think you can fix it yourself you can check the Boosted page and order the parts yourself
I am in the same boat, except I sent my entire board in with remote and power supply. Boosted last responded saying they received it on February 19th. Do you or will you have any connection with what service tickets were open at the Boosted warehouse in Mountain View? At this point, I’d rather have the board back without repairs completed. Please let me know if you have access to their open service tickets and if you can help… Thank you.
Can I order tires directly from you?
Hello Bongboing, yes you can order these on our website.
i still have warranty on my boosted rev , but no one answering to repair my rev, my rear motor not working only the front is spinning , do u guys cN help
me
Hi Zaire,
Please fill in the form below the article and we will update you as soon as we have more news on repais.
Hi are those pre-ordered 105s and beams still expected to be shipped within few weeks?
Hey it’s so unfortunate what happened to boosted it’s like I lost a family member. No maybe not it’s worse. But anyway I’m in the United States should I have any issues am I able to send my board over seas for any issues. And while i have the same warranty that boosted offers?
We try to fix and keep on servicing as much Boosted board products as we are able to. Nothing will change on our side.